Refund Policy Template
Last modified: 02/15/2021
"The Expedition Soap Company " is committed to your satisfaction. If you have purchased products from The Expedition Soap Company and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 14 days of the original purchase date.
Refunds of Products:
To be eligible for return and refund, the following steps must be taken:
Refund must be requested in writing by contacting Team@ExpeditionSoaps.com
Request of refund must be made within 14 days of the original purchase date
Products must be returned to The Expedition Soap Company immediately, according to the instructions you will receive once contacting Team@ExpeditionSoaps.com as directed in step 1.
The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in The Expedition Soap Company sole, reasonable discretion.
The following items are non-returnable as stated at the time of purchase on ExpeditionSoaps.com
The Expedition Soap Company is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact The Expedition Soap Company at Team@ExpeditionSoaps.com for any questions related to our policy, or simply to let us know how we can help.
The Expedition Soap Company
1231 Irvine Ct., Lake Orion
MI, USA 48359
Last Updated: April 27, 2020
Purpose of Policy
Information We Collect
In operating the Site, we collect personal information from you when we collect your e-mail address and name. The second is if you should contact us via the “Contact” page. The third is when you make a purchase and fill in accompanying necessary information pertinent to the sale. In doing so, you will be asked to provide us with your name and e-mail address. The fourth is if you leave a comment on a blog post. In doing so, you may be asked for your name and other information. You are not required to provide us with information via these three methods to use and enjoy the site.
YOUR LEGAL RIGHTS AND DATA PROTECTION UNDER THE "GDPR"
As "controllers" under the GDPR, "The Expedition Soap Company, LLC" will collect, use and store your personal information to enable us to provide you with our goods and/or services. As a controller, we have certain obligations under the GDPR when collecting, storing and using the personal information of individuals based in the EEA. If you are an individual located in the EEA, your personal data will:
- Be processed lawfully, fairly and in a transparent manner by us;
- Only be collected for the specific purposes we have identified in the ‘collection and use of personal information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
- Be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
- Be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
- Be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal data was collected;
- Be processed securely and in a way that protects against unauthorized or unlawful processing and against accidental loss, destruction or damage.
If you believe we have breached the rights above, and wish to make a complaint please email us at firstname.lastname@example.org and provide us with full details of this alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
We have the following measures in place, in accordance with the GDPR:
- Data protection policies: We have internal policies in place which set out where and how we collect personal information, how it is stored and where it goes after we get it, in order to protect your personal information.
- Right to ask us to erase your personal information: You may ask us to erase personal information we hold about you.
- Right to ask us to restrict data processing: You may ask us to limit the processing of your personal information where you believe that the personal information we hold about you is wrong (to give us enough time to verify if the information needs to be changed), or where processing data is unlawful and you request us to restrict the processing of personal information rather than it being erased.
You can see more about these rights at:
Our servers automatically recognize visitor’s domain names and IP addresses (the number assigned to computers on the Internet). No personal information about you is revealed in this process. The Site may also gather anonymous “traffic data” that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
To opt out of being targeted via these cookies please visit: www.aboutads.info/choices
SPONSORS AND ADVERTISERS.
We may decide to accept sponsorships and advertisements on the Site. Should this occur, you should assume said sponsors and advertisers will be given access to the impressions and click data on their marketing pieces. Your personally identifiable information will not be shared with these sponsors or advertisers. Use of Your Information In operating the Site, we may use your data in the following ways:
We do not disclose your personally identifiable information to any third parties other than those that we use to facilitate the functioning of the Site, such as a hosting company and e-mail program for mailings.
We use anonymous information to analyze our Site traffic. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our site or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
Promotions or advertisements displayed on the Site may contain cookies. We do not have access to or control over information collected by outside advertisers on the Site.
DISCLOSURE OF PERSONAL INFORMATION.
We may disclose any information we have for you if required to do so by law or in the good-faith belief that such action is necessary under the following circumstances:
(i) to conform to the edicts of the law or comply with legal process served upon us;
(ii) to protect and defend our rights, property or the users of the Site; and
(iii) to act under exigent circumstances to protect the safety of the public or users of the Site.
SALE OF INFORMATION.
We do not sell your private information that we obtain from your interactions with any of our website.
The Site has security measures in place to prevent the loss, misuse and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss to you or to any third party arising
If you have any questions about this Policy or our practices related to the Site, please feel free to contact us using the “Contact” link here.
Updates & Changes
Copyright 2020 ExpeditionSoaps.com
EXPEDITIONSOAPS.COM AND EXPEDITION SOAPS ARE REGISTERED TRADEMARKS.